1. Cancellation Eligibility

Orders can be canceled directly if they have not been shipped within 48 hours after placement. For orders placed more than 48 hours ago or those that have already been shipped, cancellation is not possible. In such cases, you may wait for delivery and then contact us to arrange a return and refund. More details can be found in our Return and Exchange Policy.

2. Cancellation Procedure

1. Reach out to our customer service team via email or phone to request a cancellation. Please provide your order number and payment receipt for verification.

2. Our team will process your request promptly. Once approved, we will notify you immediately and proceed with arranging the refund.

3. Refund Process

Refund Method: The refund will be credited back to the bank card account (Visa, MasterCard) you used for the original purchase. Arrival Time: Depending on the processing speed of different card issuers, we anticipate the refund will appear in your account within 1 to 3 business days. If there is any delay beyond this period, please contact us for assistance. 

4. Contact Us

Should you have any inquiries or need support, please get in touch using the following details:

Address: 9090 Ballotade St , Upper Marlboro, MD , 20772 , United States

Phone: +1 (301) 272-5855

Email: info@dravexmori.com

Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CET)