Shipping Policy

  1. Delivery Scope

We currently offer delivery throughout the United States. At this time, we do not support shipping to destinations outside the United States.

  1. Shipping Fee Description

Orders of 100 USD or more qualify for free shipping. For orders below 100 USD, a flat shipping fee of 8 USD will apply. Any applicable taxes will be automatically calculated at checkout based on the delivery address provided.

  1. Order Cut-off Time

Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (CET).

Orders placed before 6:00 PM (CET) on a business day will begin processing on the same day.

Orders placed after 6:00 PM (CET) will be treated as received on the next business day, and processing will start accordingly.

Orders placed on weekends or public holidays will be processed on the next available business day.

  1. Processing Time

All orders require 1 to 3 business days for processing before shipment. This processing period begins once the order is confirmed and payment has been successfully completed.

  1. Transit Period

After shipment, the estimated delivery time is 5 to 8 business days. Please note that this timeframe does not include the order processing period mentioned above.

  1. Carriers

We work with trusted logistics partners within the United States, including UPS, FedEx, and USPS, to ensure dependable and timely delivery services.

  1. Order Tracking

Once your order has been placed, you will receive an email containing your order number, payment invoice, and carrier information.

To track your shipment in real time, simply enter your email address or phone number together with your order number on the tracking page.

  1. Liability Statement

A. Product Damage or Loss
We carefully package all orders to ensure safe delivery. However, if your package arrives damaged or is lost during transit, please contact us immediately. We will coordinate with the carrier to resolve the issue, which may include a replacement or refund.

B. Shipping Modifications and Cancellations
Once an order has been shipped, it can no longer be modified or canceled. If you need to make changes, please contact us as soon as possible after placing your order, and we will do our best to assist before shipment.

C. Delivery Address Responsibility
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or failed deliveries caused by incorrect address details. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

  1. Receiving Instructions

Upon delivery, please inspect the package for any visible damage before signing for it. If any damage is observed, we recommend noting it with the carrier or refusing the delivery.

After receiving the package, please open it carefully and verify that all items match your order. Any issues should be reported within a reasonable timeframe for assistance.

  1. Contact Information

If you have any questions or concerns regarding your shipment, please feel free to contact us:

Address: 9090 Ballotade St, Upper Marlboro, MD, 20772, United States
Phone: +1 (301) 272-5855
Email: info@dravexmori.com
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (CET)