1. Return and Exchange Validity Period

Customers may request a return or exchange within 35 days from the date of delivery.

2. Conditions for Return and Exchange

Returns or exchanges are accepted in the following situations:

1. Visible appearance issues such as scratches, dents, or surface damage
2. Product quality defects that affect normal use
3. Unusual odor, significant color variation, or other noticeable defects
4. Items received that do not match the original order
5. Change of mind (no specific reason required)

3. Return Process
4. Please contact us via email or phone to submit a return request. Include your order number, payment receipt, reason for return, and any relevant photos or videos.
5. Our customer service team will review your request promptly. If approved, we will confirm via your provided contact method and share the return address.
6. The item must be sent back to the designated return address. A prepaid return label is included in each package for your convenience.
7. Once we receive the returned item, we will inspect it to verify the reported issue. If approved, the refund will be processed immediately after inspection.

4. Exchange Process
5. Contact us via email or phone to request an exchange, including your order number, payment proof, reason for exchange, and supporting photos or videos if available.
6. Our support team will handle your request as soon as possible. If approved, we will provide the return address and further instructions.
7. You will need to return the item to the specified address and wait for our confirmation upon receipt.
8. After inspection confirms the issue, we will ship the replacement item within 1–3 business days to your delivery address. For detailed delivery timelines, please refer to our Transportation Terms.

5. Refund Process

Refund Method: Refunds will be issued to the original bank card used for payment (Visa, MasterCard, etc.).
Processing Time: Depending on your bank or card issuer, refunds are typically reflected within 1–3 business days.

6. Fee Rules
7. For returns or exchanges due to product defects, appearance issues, odor problems, severe color differences, or incorrect items, return shipping costs will be covered by us.
8. For returns due to change of mind or personal reasons, return shipping costs will be borne by the customer.

7. Liability Statement

We are committed to providing a satisfactory shopping experience. All return or exchange requests must be submitted within the specified validity period. We reserve the right to decline requests that do not meet the stated conditions. Any misuse of this policy may result in limitations on future service eligibility.

8. Contact Us

If you have any questions or need assistance, please contact us:

Address: 9090 Ballotade St, Upper Marlboro, MD, 20772, United States
Phone: +1 (301) 272-5855
Email: info@dravexmori.com
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (CET)