1. Return and Exchange Validity Period

You have 35 days from the date of delivery to initiate a return or exchange request.

2. Conditions for Return and Exchange

Returns or exchanges are accepted under the following circumstances:

1. Issues with the product's appearance, such as scratches or dents.

2. The product has quality defects affecting its normal use.

3. The product has an unusual odor, significant color deviation, or other noticeable flaws.

4. The product received does not match what was ordered.

5. No reason needed for a simple change of mind.

3. Return Process

1. Contact us via email or phone to request a return. Please provide your order number, payment receipt, the reason for return, and any relevant photos or videos.

2. Our customer service team will promptly process your request. If approved, we will notify you through your provided contact method and supply a return address for sending back the item.

3. You must ship the item back to the designated return address and wait for us to receive it. A prepaid return label is included inside every package for your convenience.

4. Upon receiving the returned item, we will inspect it to verify that it matches the issue described. If the inspection passes, we will arrange a refund immediately. 

4. Exchange Process

1. Contact us via email or phone to request an exchange. Please provide your order number, payment receipt, the reason for exchange, and any relevant photos or videos.

2. Our customer service team will handle your request promptly. If approved, we will inform you through your provided contact method and give you a return address.

3. You need to send the item back to the specified return address and wait for us to receive it.

4. After we receive and inspect the item, if it matches the reported issue, we will dispatch the replacement within 1 to 3 business days to your address. For more information about shipping times, please see our Transportation Terms.

5. Refund Process

Refund Method: The refund will be issued to the bank card account (Visa, MasterCard) you used for payment. Arrival Time: Depending on the processing efficiency of different card issuers, we expect the refund to appear in your account within 1 to 3 business days. 

6. Fee Rules

1. For returns or exchanges due to appearance issues, quality defects, unusual odors, severe color deviation, or incorrect items, the shipping costs will be covered by us.

2. For no-reason returns or exchanges, the shipping costs involved will be borne by you.

7. Liability Statement

We are committed to ensuring your satisfaction. All claims must be submitted within the stated validity period. We reserve the right to decline requests that do not meet the conditions outlined above. Any misuse of this policy may result in restrictions on future transactions.

8. Contact Us

If you have any questions or need further assistance, please reach out to us using the details below:

Address: 9090 Ballotade St , Upper Marlboro, MD , 20772 , United States

Phone: +1 (301) 272-5855

Email: info@dravexmori.com

Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CET)